Our customers are connecting with one another and the world with ever increasing frequency, and in new and innovative ways. As the speed of life accelerates, so do our broadband services. In 2009, we launched our FibreOP™ program, which allows us to offer premium Internet speeds and an exceptional TV experience including high-definition channels. The speed and quality of our broadband service will play a key role in our future
success. Along with our other strategies, it will ensure we remain an industry leader producing strong financial results and attractive returns for investors.

Five Strategies for Success
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Improve the customer experience
Retain our customers
Grow broadband
Reset our cost structure
Engage employees